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FAQ & Policies

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Browse our FAQ & Policies:

Live Arrival Guarantee

We do everything we can to make the route the safest for your new additions. With the care we take, we guarantee that you will receive a full count of safe live poultry. We also will usually put extra chicks in each box to help with this (unless you note otherwise). However, if there are losses in shipment and you do receive fewer live birds than you ordered, we will make it right either by re-shipping poultry (we are not able to ship only a few chicks for replacement), or by refunding the price per bird, not including shipping and handling. Claims must be submitted online by clicking here. All claims need submitted all at once within 72 hrs. We recommend taking photos to submit with your claim, they can be uploaded when filing on our website. 

Returns (Non-Poultry)

We want you to be happy. If an item arrives wrong or defective, we will simply make it right. We will re-ship or refund your order, just let us know. If an item arrives and is not what you expected, it can be returned within fourteen days. Simply request a refund, no questions asked. We will provide you an address for you to ship it back to and we will refund you the price of the product.

Breeding Stock Guarantee

All Valley Hatchery stock is guaranteed to be of the grade, quality, sex and breed as represented. Should concern ever arise, we commit to making prompt correction. In the development of these chicks, our breeders have followed accepted and recommended methods of flock control and egg selection. They have achieved recognition for high standards of sanitary and disease control in the Hatchery process. We cannot guarantee poultry to be free from any disease that could not be ascertained at the time hatched.

Poultry Shipping Minimums

We ship as few as three day-old birds! All day-old standard chicks have a minimum of three, you may order one cockerel with a clutch of pullets. Shipping minimums vary by type of day-old poultry:

| Bantams (5) | Turkey (3) | Chicken (3) | Ducks (3) | Geese (3) | Guinea (5) |

Started Pullets:

There is a minimum of 4 Started Pullets to ship, you may choose any breed or variety of Started Pullets to meet minimum order quantities.

Hatch & Ship Dates

We work often around the clock to keep accurate count of available hatchlings. Estimated hatch or ship date projections are listed on each breed listing, they are updated every 24 hours. Your actual date may vary: when your order is received we will have our "Hatchery Brain" search for a date that has all of the birds you chose available. We will email you your hatch date within 3 business days of your order being received. During our regular season, we hatch both Mondays & Wednesdays. Depending on demand, hatch dates can be two or three months out. (Note: With the COVID-19 Pandemic more and more people are realizing the need to be self-sufficient, we are booking some breeds 4-5 months out, please look at availability projections PRIOR to placing your order. We appreciate your support, we are in this together!) We recommend always placing your orders early in the season if you prefer to raise your chicks during a specific time.

Remember to make note at checkout of preferred delivery week/month or dates you're unable to accept shipments.

We try to estimate as best as possible what our hatch will yield. In the rare circumstance a hatch yielded less than anticipated, there is a chance your order may be delayed. After boxing all shipments, we notify any customers that we will need to reschedule. While this is rare, we are working with Mother Nature and it does occur. We don't like it and are sure you won't either. If delays do occur, we will send you a FREE gift and hope you won't crow at us!

 

Sexing Guarantee

Don't worry - we will make it right. We offer a 90% sexing accuracy guarantee. After all, it is an art that requires magnifying glasses. Our policy means, if you order 100 pullets - you will receive at least 90 pullets. If we make an error, we will make it right for anything more than the allowed 10%. We will credit or refund you the pullet price less the cockerel price.

Example:

Susan Smith orders 20 Rhode Island Red Females.

After maturing, Susan has 17 females, and three males.

Susan would enter a claim for credit for 1 female.

We would issue her a credit for one female, less the price of the male chick as she is keeping the cockerel.

Explanation: Our guarantee allows for 10% error. 10% of 20 would be an allowance for 2 males. Being her count of males exceeded this, we would credit her for one of the birds less the value of the bird she ended up receiving (the male chick).

Claims must be submitted online by clicking here

 

Order Changes or Cancellations

For non-live orders i.e. supplies, you may change or cancel your order anytime before it is shipped. After shipment, customers must follow the return policy.

For LIVE Day-Old poultry orders, we cannot allow changes made to an order. If changes are required you must cancel your order and re-order.

LIVE Day-Old Order Cancellations: We must take our birds off the market once they are sold and hope to re-sell them when their hatched. With that said, live poultry orders must be cancelled at least 4 days prior to hatch and will result in a 10% fee or $15. Whichever is greater.

LIVE Day-Old poultry orders that have not yet been scheduled are subject to a cancellation fee of 5% or $7.50 whichever is greater. This is to cover expenses from our credit card processing fees that we incur for every order placed.

 

Started Pullets Cancellations: to cancel an order of Started Pullets there is a $7.50 fee per bird on the order.

 

Shipping Methods

Day-Old Poultry:

Since 1918, the USPS has been shipping live poultry! When birds are hatched, they absorb their yolk sac for nutrition. They have plenty of nutrients to make their journey to you. We bring your babies to the post office the morning they are hatched and they begin their flight to you. Your Post Office will call you when the arrive for pickup or arranging delivery. We suggest picking your babies up!

Started Pullets:

Started Pullets are shipped USPS Priority Express. Orders are carefully boxed for safe arrival, shipped with feed and solid H20 (gro-gel) to guarantee live arrival.

Note: Started Pullets cannot be shipped with day-old poultry, ship dates usually vary from hatch dates. Regardless of availability, day-old chicks and started pullets cannot be shipped together.

Supplies and Decor:

For non-live shipments, we use the most economical as well as quickest way to you.

"Worth the Wait" Items

Supplies and decor in this category are shipped directly from the manufacturer at heavily discounted rates. Due to coming from manufacturer at a discounted rate, we advise to allow 30-60 days for delivery. Shop our regular supply and decor items for faster ship times.

Shipping Fees

Supplies & Decor | $6.99

FREE SHIPPING on most* Supply orders $75+ use code SUPPLY75 at checkout

*some items may have a freight charge due to them being overweight, over-sized, and/or difficult to ship. These items have a flat rate charge attached to them.

Day-Old Poultry:

Smaller orders of day-old poultry require additional handling, heat packs and care which requires higher shipping prices. Live Poultry shipping prices are as follows:

Day-Old Poultry Orders of 3-14 | $44.99

Day-Old Poultry Orders of 15-49 | $29.99

Day-Old Poultry Orders of 50-99 | $34.99

Day-Old Poultry Orders of 100-200 | $44.99

Day-Old Poultry Orders of 201-300 | $69.99

Day-Old Poultry Orders of 301-400 | $94.99

Day-Old Poultry Orders of 401-500 | $134.99

Day-Old Poultry Orders of 501-600 | $154.99

Day-Old Poultry Orders of 601-700 | $179.99

Day-Old Poultry Orders of 701-800 | $219.99

Day-Old Poultry Orders of 801-900 | $244.99

Day-Old Poultry Orders of 901-1,000 | $269.99

Started Pullets:

Started Pullets ship for $20.00 per bird

Shipping Destinations

We ship to the Contiguous United States. We cannot ship outside of the United States or to Alaska, Hawaii or Puerto Rico. 

Where are we located

We are headquartered in Ohio. We ship both from our Ohio and Missouri facilities. We ship from our regional post offices direct to you.

Responsibilities

It is our responsibility to supply you with healthy stock! It is your responsibility to prepare for live birds and check zoning regulations prior to shipment. We require any customer purchasing live poultry to review our care instructions found here

Disclaimer

At no time can Valley Hatchery's guarantee exceed original purchase price.

Data errors can occur, website is not guaranteed to be free of errors. Descriptions may include errors from importing. Pricing errors can occur like any business. Pricing errors cannot be honored and customers will be asked to pay the difference less a ten percent discount.

We do not guarantee availability projections to be correct. Availability changes drastically by the moment. Projections are listed, we are working with Mother Nature. When your order is placed, we verify our counts and email you a confirmed ship date within 3 business days. We reserve the right to reschedule your order as there are no guarantees a hatch will produce what we have projected. We DO guarantee excellent communication and customer service, we appreciate flexibility as we are working with live animals.

By placing an order with Valley Hatchery LLC you understand all policies and agree to them.