Claim Process Live Arrival or Sexing Claims Process Please select your claim type: Live Arrival Sexing Guarantee Please enter your order number: Order numbers start with “23-“ and are followed by a series of digits. If you do not know your order number, you can check your confirmation email or contact Customer Service. Next Please confirm the email associated with your order: To verify this claim is being entered on the correct order, please confirm the email address used at checkout. Next Next Please enter the current TOTAL DECEASED count for each variety: Please enter the TOTAL FEMALE count including extras for each variety: Quantity Item Name Next Please confirm, is this the current TOTAL DECEASED/DOA count including extras for each variety?: Please confirm, is this the current TOTAL FEMALE (NOT MALE) count including extras for each variety?: Quantity Item Name No, Go Back Yes, Proceed What is your requested resolution?: Refund Store Credit Reshipment* (*Not all orders are eligible for reshipment, you will be notified via email.) Next Please upload the following photos: Deceased Poultry Remaining LIVE Poultry Wrong Sex Poultry Photos of all birds together Next Notes Regarding Your Claim: Submit Next Your claim has been submitted. You will be notified of resolution via email.