Valley Hatchery Policies & Terms
By visiting our site and/or purchasing something from Valley Hatchery LLC, you engage in our “Service” and agree to be bound by the following policies, including those additional terms and conditions and guarantees referenced herein and/or available by hyperlink. These policies apply to all users of the site, including without limitation users who are browsers, customers, wholesalers, brokers, and/or contributors of content.
It is our responsibility to supply you with healthy stock! It is your responsibility to prepare for live birds and check zoning regulations prior to shipment. We require any customer purchasing live poultry to review our care instructions found here. At no time will Valley Hatchery accept returns of live or deceased poultry.
Hatch & Ship Dates
Customer will select preferred ship date from the drop down at checkout and should plan to be available to pick up their order 1-3 days after shipment.
Estimated availability projections are listed on each breed listing; they are updated throughout each day. When viewing your cart, the first available date for your selections will appear. At checkout, you can select this date or a later date, remember this is an estimate only. Your actual confirmed date may vary when your order is received, we will have our system confirm a date that has all the birds you chose available. We will email you your confirmed hatch date within 3 business days of your order being received. During our regular season, we hatch both Mondays & Wednesdays.
We recommend always placing your orders early in the season if you prefer to raise your chicks during a specific time. We try to estimate as best as possible what our hatch will yield. In the rare circumstance a hatch yielded less than anticipated, there is a chance your order may be delayed or shorted. After boxing all shipments, we notify any customers that we will need to reschedule or that have been shorted. While this is rare, we are working with Mother Nature and it does occur. In the case of a shorted order, you will be refunded for the poultry price. We cannot guarantee availability projections to be correct. Availability changes drastically by the moment. We reserve the right to reschedule your order as there are no guarantees a hatch will produce what we have projected. We strive to provide excellent communication and customer service; we appreciate flexibility as we are working with live animals.
Started Pullets ship on Tuesdays & generally ship within 2 weeks of orders being placed. A confirmed ship date will be emailed within 2-3 days of your order being placed.
Live day-old poultry orders require a total of 3 birds to ship. Minimums per breed/variety vary by type of day-old poultry:
| Large Fowl Chickens (3) | Bantam Chickens (5) | Turkey (1) | Ducks (1) | Goslings (1) | Guinea (5) |
Customers may order one cockerel with a clutch of pullets. Orders with less than 15 total day-old poultry are subject to a small order fee.
Started Pullets: There is no minimum for Started Pullets to ship, you may order as few as one.
We cannot accept partial cancellations; however you may add to an order by contacting our Customer Service Team. If a breed or variety needs removed from your order, you must cancel your order and re-order. Adding to an order may affect your ship date, cancelling an order and resubmitting does not guarantee the same date scheduled.
Before placing your order, be sure to ensure you have selected the correct gender, breeds & quantities. Orders cannot be changed after checkout.
We must take our birds off the market once they are sold and hope to re-sell them when their hatched. Day-Old poultry orders must be cancelled at least 10 days prior to hatch and will result in a 10% fee or $15. Whichever is greater. We cannot accept partial cancellations; however you may add to an order by contacting our Customer Service Team. If a breed or variety needs removed from your order, you must cancel your order and re-order. Started Pullet orders must be cancelled at least 10 days prior to shipment. There is a $10 base fee as well as a $10 fee per bird on the order.
Arrival and Sexing Guarantees
Valley Hatchery offers a 100% Live Guarantee and offers a sexing guarantee. The details of the guarantees can be found by visiting the Guarantee page here.
At no time can Valley Hatchery’s guarantees exceed original purchase price of poultry exluding shipping and other fees. Please note that all resolutions and decisions regarding claims are at the sole discretion of Valley Hatchery. We will evaluate each claim on a case-by-case basis and determine the appropriate resolution in line with our policies. Our goal is to provide fair and satisfactory resolutions to our valued customers. We appreciate your understanding and trust in Valley Hatchery.
Call On Arrival
Both your billing phone number and your alternate phone number will be printed on your shipment label. We recommend calling and letting the Post Office know you have a chick shipment on the way and leaving your phone number, just in case. The Post Office will call you when the chicks arrive, in the case the local Post Office is unable to get in contact with you – the Post Office reserves to rehome the shipment due to its perishable nature. We are unable to make refunds or reshipments in these cases. It is the sole responsibility of the receiver to ensure that they are able to be reached at their provided contact number(s).
Safe Handling of Live Poultry
Always wash your hands with soap and water before and after handling poultry. Precautions need to be taken when handling and caring for live poultry, to prevent fecal/oral transmission. Live poultry can be a source of potentially harmful microorganisms. Adults must supervise children when handling poultry to ensure they do not put their hands or fingers into their mouths. Do not keep poultry in the family living space. Click here for tips from the CDC on Healthy Families & Flocks.
Breeding Stock Guarantee
All Valley Hatchery stock is guaranteed to be of the grade, quality and breed as represented. Should concern ever arise, we commit to making prompt correction. In the development of these chicks, our breeders have followed accepted and recommended methods of flock control and egg selection. They have achieved recognition for high standards of sanitary and disease control in the Hatchery process. We cannot guarantee poultry to be free from any disease that could not be ascertained at the time hatched. Our hatchery and all breeders associated with Valley Hatchery are NPIP certified. It should be noted prior to ordering live poultry, there is some risk of loss involved. Our guarantees do not cover survivability. We cannot issue refunds or replacements for losses after a safe delivery. Even seasoned poultry raisers from time to time will be faced with new challenges, our blog is a great resource for poultry health knowledge. Even when adding to your flock from a health monitored operation like ours, biosecurity measures and quarantine should take place to avoid risks. We assume no liability of the ongoing health of new or established poultry, humans or other animals that may come in contact with poultry shipped from the hatchery.
Poultry Supply Return Policy
If an item arrives wrong or defective, we will re-ship or refund your order. If an item arrives and is not what you expected, it can be returned within seven days. We will provide you an address for you to ship it back to and we will refund you the price of the product. Returns should be requested by emailing or calling our Customer Service Department.
Bird photos are examples of the pure breed poultry listed and may or may not be from our bloodlines. Our objective is to breed and establish lines that generate chicks that mature into comparable representations of the depicted breeds.
Data errors can occur, website descriptions/prices are not guaranteed to be free of errors. Pricing errors cannot be honored, customers will be asked to pay the difference less a ten percent discount. All prices are subject to change.
While Valley Hatchery can provide advice on care, our team cannot provide the sole source of information on veterinary topics. Advice from our team is for general information purposes only and is not intended to be the sole alternative to expert advice on any subject. Talk to your local veterinarian for diagnostic and treatment advice.
If Valley Hatchery LLC did not collect sales tax from you at the time of purchase, this does not mean your purchase is tax-free. Purchasers in your state are almost certainly required to record and pay tax on all non-taxed purchases. You can declare and pay the tax on your individual income tax return or on a consumer use tax return. Please visit the website of your local government’s department of revenue for more information.